(229) 234-9022

655 Main Street in Lumpkin, GA 31815 www.facebook.com/elrefugiostewart

Information for Family and Friends

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Below is information that may be helpful if you have a loved one who is detained.

How do I find out where my relative is located?

  • Use the ICE Detainee Locator website: https://locator.ice.gov/odls/homePage.do
  • Enter the A# (which is a 9 digit identification number) and the country of origin. If you don’t have the A#, you may need to try different variations of their name. If you are unable to locate your relative using the website and believe they may be at Stewart Detention Center try calling the center: (229)-838-5000.

Official site to contact the US Immigration & Customs Enforcement for guidance is http://www.ice.gov/contact

How can I talk to my relative at Stewart?

  • Detainees cannot receive incoming calls, but after depositing money into their commissary account they will be able to purchase a calling card.
  • It is also possible to set up an account with the company Talton Communications Inc. by visiting https://www.talton.com or calling 1-866-348-6231. After creating an account, add phone numbers to it and your relative can call collect. It is often cheaper to communicate by phone if you use a local phone number with the area code “229.”

If you have any questions, contact Stewart Detention Center’s main number during visitation hours: http://www.corecivic.com/facilities/stewart-detention-center​.

How can I find out my relative’s commissary number?

If you are unable to ask your relative when you talk to them, call Stewart Detention Center at 229-838-5000 and dial “5” for inmate records or “0” for operator.

How do I send money to my relative at Stewart?

Stewart Detention Center offers the most information on the CCA site. Some information may be out of date so we try to highlight what is correct:

If you have any questions contact Stewart Detention Center’s main number during visitation hours: https://www.ice.gov/detention-facility/stewart-detention-center

Can I mail letters or other items to my relative?

Yes! Current information about sending mail is shared at https://www.corecivic.com/hubfs/_facilities/files/Stewart%20Detention%20Center%20Final%202.0.pdf?t=1521833760446

If you have any questions contact Stewart Detention Center’s main number during visitation hours: http://www.corecivic.com/facilities/stewart-detention-center​.

When can I visit my relative?

  • Current visitation hours are Monday thru Thursday 8:00 a.m. – 2:00 p.m.; Friday thru Sunday 8:00 am. – 6:00 p.m. No appointments (first come first served).
  • There is visitation at Stewart every day, including holidays and weekends. Weekdays Monday to Friday from 9:00 a.m. to 4:00 p.m. You must be signed-in for the visit by 2:30 p.m. in order to visit that day. Weekends from 8:00 a.m. to 8:00 p.m. You must be signed-in for the visit by 6:30 p.m.
  • Detainees are allowed ONE visit per week. The week starts on Sunday. If you visit on Sunday, you cannot visit again until the following Sunday
  • You can visit Saturday and then visit again the following day, Sunday, because Sunday is the start of the new week

If you have any questions contact Stewart Detention Center’s main number during visitation hours: https://www.ice.gov/detention-facility/stewart-detention-center

What type of identification is necessary to visit?

Can someone visit my relative if I am unable to visit?

Yes! Call El Refugio at (229)-234-9022 to make arrangements for a volunteer to visit.

Can I send a bag of clothes to my relative at Stewart? What can I put in the bag?

  • Detainees can receive one bag of personal property during their time at Stewart. If you want to mail it, they must first fill out a request form in order for it to be received.
  • They will not receive this bag until they are released from Stewart.
  • The bag must have a zipper that closes it and be no larger than the size for airplane carry-on baggage.
  • The bag can have the following: 3 shirts/sweaters, 3 undershirts, 3 pants, 3 underwear, 3 pairs of socks, 1 coat/jacket, 2 pairs of shoes.
  • Do not add anything personal to the bag (letters, money, etc.) as they will not receive it and they may send the bag back.

The Stewart Detention Center officers in the waiting room offer a handout with current information, ask during your visit or contact main number during visitation hours with urgent questions: https://www.ice.gov/detention-facility/stewart-detention-center

How do I post a bond?

The person supplying the bond money must show proof of identity (valid government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the detainee presents himself before an officer or agent whenever a request is made.  For bond information, please call 229-838-1105 and ask to speak to the Deportation Officer handling the case. You must have the last name of the detainee and A number before calling.

Bonds for detainees may be posted at ERO Bond Acceptance facilities nationwide, Monday through Friday (except public holidays) between 9 a.m. and 3 p.m.  For a list of bond acceptance facilities, click here.

Acceptable bond forms of payment are money order, certified check or cashier’s check.  On all bonds over $10,000, the only accepted methods of payment are cashiers or certified checks.  These must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Where can I find information for immigration legal services?

El Refugio does not offer legal advice. If you are looking for pro-bono representation, you can contact the Southeast Immigrant Freedom Initiative (SIFI). Call (229) 838-6500.

Here are a few other resources that may help you find legal advice:

If you need attorney referrals, please call us at (229) 234-9034.

You can also find information about immigration proceedings:


We hope you found the answers to these frequently asked questions helpful. A few other resources that may offer help to you, family, or friends:

To read about a family’s journey through the process, click here. 
If you have suggestions to help us improve this information please send El Refugio an email to info@elrefugioministry.org or post a private message on our Facebook page.

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